Question 1

Do I need a reservation?

Accepted Answer

Reservations are recommended, especially on weekends and holidays. Walk-ins are welcome based on availability.

Question 2

Is there a studio fee?

Accepted Answer

Yes.
• Paint Your Own Pottery projects require a $12 firing fee per pottery piece. This fee includes glazing, preparation, and kiln firing.
• All other DIY activities require a $5 studio fee per project.

Question 3

Can I take my DIY project home the same day?

Accepted Answer

Yes. Most non-pottery DIY projects can be taken home immediately after completion.

Question 4

Do you host birthday parties?

Accepted Answer

Yes! We offer large group reservations and private party packages.

Question 5

What is your cancellation policy?

Accepted Answer

Reservation fees and deposits are non-refundable. Rescheduling may be available with advance notice, subject to our booking policies.

Question 6

Do non-participating guests need a reservation?

Accepted Answer

Seating is reserved for participating guests only. Due to limited seating, non-participating guests may not be accommodated during busy periods.

Question 7

Do you offer corporate events?

Accepted Answer

Yes! We offer customized team-building events and creative experiences for companies, schools, and organizations.

Question 8

Do you offer shipping?

Accepted Answer

No. Hello Pottery does not offer shipping for completed projects or finished artwork. All items must be picked up at the studio.

Question 9

How long will you hold my finished project?

Accepted Answer

Finished projects will be held for 30 days after notification of completion. We encourage guests to pick up their projects as soon as possible.

Question 10

What happens if I do not pick up my project within 30 days?

Accepted Answer

Projects not picked up within 30 days may be discarded, donated, or otherwise removed from storage to make room for new projects.

Question 11

Can someone else pick up my project for me?

Accepted Answer

Yes. Please provide the name of the person picking up your project and ensure they can identify the order at pickup.

Question 12

What if I cannot pick up my project?

Accepted Answer

Please contact the studio before the 30-day pickup period expires. While we will do our best to accommodate special circumstances, shipping is not available and all projects must be picked up in person.

Question 13

How much do your activities cost?

Accepted Answer

Prices vary depending on the activity and the item selected. We offer a wide range of projects at different price points to accommodate various budgets.

Question 14

Can I see pricing before I start?

Accepted Answer

Yes. Pricing is clearly displayed for each project, and our team is happy to help you find an option that fits your budget.

Question 15

Can guests in the same group choose different projects?

Accepted Answer

Yes! Guests are welcome to choose different activities and projects based on their interests and budget.

FAQ

Frequently asked questions